ComplySight360 - Compliance Management

Scheduled to be released in the 4th Quarter of 2026

ComplySight360 is an enhanced reinvention of the ComplySight platform, incorporating technical improvements that simplify use and strengthen support for ongoing compliance initiatives. The solution streamlines communication across the credit union, promotes continuous audit readiness, and delivers essential regulatory updates.

The platform features an improved grading process in which users respond to standardized yes/no questions and upload evidence of compliance. Risk is then automatically calculated using predefined categories, including NCUA risk classifications.

Designed as a comprehensive compliance tool, ComplySight360 translates complex regulations into clear, actionable guidance. Its eight compliance areas provide structured self-evaluation, measurable grading, and visibility into potential deficiencies—helping credit unions more effectively identify, monitor, and address compliance risks.

• Tracking - ComplySight360's communication and tracking tools provide clear visibility into your credit union’s compliance status. Automated email notifications alert users to new assignments, updated content, and approaching or overdue deadlines. The dashboard offers a tailored snapshot of outstanding items and current self-assessed grades across all areas.
• Reporting - Robust reporting capabilities deliver the insights needed to guide compliance activities and maintain accountability. A wide range of reports helps identify areas of concern, monitor progress, and support informed decision-making. Reports can be exported to PDF or Excel for easy distribution and customization.
• Regulatory Updates - ComplySight360 ensures you stay current with regulatory changes. When new regulations or guidance are introduced, the system notifies users and provides direction to support timely and accurate compliance.

ComplySight360 - Complaint Management

The Complaint Management system is a new, streamlined solution that enables your credit union to track complaints, ensure timely responses, and consolidate data for improved member service.

Examiners place significant emphasis on the effectiveness and responsiveness of a credit union’s complaint resolution process. A strong system demonstrates how member feedback is captured, monitored, and used to enhance satisfaction, identify program gaps, and guide corrective action.

Centralizing complaints strengthens consistency, supports thorough investigations, improves trend identification, and provides clear documentation of actions taken. It also ensures accountability through assigned responsibilities and defined deadlines.

Improve Member Service with Analytics

• Track complaints by category and branch to identify areas to target for improvement
• Track complaints by channel to understand how your members are communicating
• Follow and resolve complaints from submission to resolution 
• Pull reports to view complaint information, analyze trends, and recommend a course of action.

Want more information? You can schedule a 20 minute discovery call here: Learn more about ComplySight360.

Interested in a 1-hour demo of ComplySight360? You can schedule that here: ComplySight Demo.